Shipping & Returns

TheraSaunas® always offer free shipping within the contiguous 48 United States

U.S. Shipping Polices and Procedures:

  1. Orders over $80.00 receive free shipping anywhere in the continental U.S.A. Any orders under $80 will be charged shipping and a $2.00 handling fee.
  2. We use UPS Ground services for most shipping needs. 
  3. TheraSauna ships your TheraSauna anywhere in the contiguous 48 states by over-the road freight service for free!
  4. Estimated shipping & delivery times are as follows: TheraSaunas are shipped in 3 business days, and MandeSpa Saunas are shipped in 3-5 business days. Parts or Accessory Items are shipped within two business days. Please allow an additional 7-10 business days for delivery. If you have questions about delivery times, please call us at 888-608-1216.
  5. We ship worldwide from TheraSauna.  All applicable freight charges for deliveries to Alaska, Hawaii or other countries will apply.  For additional information, or price quote, please call 888-608-1216, e-mail us at support@vitalitysaunastore.com, use our Live Online Support.
  6. Saunas are delivered curbside via common carrier. The sauna will be unloaded, but it is your responsibility to move the sauna to its final location.
  7. Other delivery is available at additional cost. Please call 888-608-1216, or use our Live Online Support for more information.

If you have any questions or concerns about product shipping please call 888-608-1216 and ask to speak with a customer service representative. You may also contact customer service by using our Live Online Support.

 

TheraSauna Sales Tax Policy: 

Customers placing orders from Iowa will be charge 7% sales tax automatically when placing an order.

Illinois customers will be charged 6.25% sales tax automatically when placing an order.

International Shipping Polices and Procedures

  1. We ship international parcels by UPS.  For oversized orders that need to be shipped by carrier freight or LTL (less than container load) such as saunas, you can request an international shipping quote by sending an email to: support@vitalitysaunastore.com.
  2. TheraSauna will ship your new TheraSauna anywhere in the world.  To obtain a shipping quote to your destination, simply provide your shipping address and postal code, along with the item or items you would like to have shipped, to: support@vitalitysaunastore.com. Please allow 1-3 days for a return shipping quote by email, along with checkout and payment instructions. MandeSpa USA ships only within the USA. 
  3. International customers have the option of using their own shipper or freight forward to collect the goods directly from the factory in DeWitt, Iowa. This applies to TheraSauna.
  4. Saunas are delivered curbside via common carrier. The sauna will be unloaded, but it is your responsibility to move the sauna to its final location.
  5.  Customers should inspect the unit PRIOR to accepting delivery and report any discrepancies or damage to the local carrier and TheraSauna immediately without accepting the delivery or by noting on the delivery receipt the exact discrepancy or damage.  This way, the freight company may be held liable and we can quickly work to supply you with any missing or damaged items. When your sauna arrives, remove the packaging and inspect it immediately for any apparent physical damage.  Verify that the model, color and order details are correct (color, sauna model etc.).

    If there are any discrepancies, contact us immediately. If there is any damage, the exact damage should be noted on the delivery receipt. If there are missing items, they should be noted and TheraSauna should be notified within 7 days. If there is no discrepancy, sign the delivery document given to you at the time of delivery by the driver and keep a copy.

    If you have any questions or concerns about product shipping please call 888-729-7727 or 563-359-3881 and ask to speak with a customer service representative. You may also contact customer service by email or using our Live Online Support.

    If you would rather correspond in your native language, send us an email in your language and we will translate it and get back to you as soon as possible.

*For International Shipping on accessories, parts and other items in the store, please contact us for shipping cost.  If the store is used to checkout prior to confirming shipping cost, you will be contacted with the shipping amount due prior to processing your order.