Returns, Refunds & Exchange

Returns, Refunds & Exchange:

Saunas are not returnable.  If you have any issue with your sauna, please contact our customer service department for assistance.

If you have any questions or concerns about product shipping please call 888-729-7727 or 563-359-3881 and ask to speak with a customer service representative. You may also contact customer service by email or using our Live Online Support.

If you would rather correspond in your native language, send us an email in your language and we will translate it and get back to you as soon as possible.